Terms & Conditions

SHOP

At Metalab Creative Pty Ltd (ACN: 111663426  & ABN: 73111663426 ) Trading As Courtesy of the Artist we are committed to providing an easy and enjoyable shopping experience. We will be delighted to help you place an order by telephone and email and advise you on the items offered on our website, or help you with any queries about payment options.

 

PRICING

All prices are in Australian Dollars and will be processed in Australian Dollars.

All prices that are listed on the store are inclusive of 10 % Goods and Services Tax (GST). The prices do not include shipping costs.

For International orders all the pricing will be processed in Australian Dollars. The responsibility of any extra taxes, duties or fees will be passed onto the customer.

Prices are subject to change without notice.

 

Orders shipped within Australia - $15 

All orders will be shipped within 1-2 business days using Australia Express Post and should arrived within 1-5 business days. 

Orders placed on weekends and public holidays will be processed the next business day.

Orders will be sent via express post where a signature will be required.

All deliveries need to be signed for so we are unable to send any parcels to PO Boxes.

 

 

Orders shipped overseas - $35

Orders send overseas will be sent via Registered air mail.

 

 

Tracking

Once your purchase has been processed, you will receive email confirmation to advise you of the delivery. Your tracking number will be included in this email. If you would like to track your delivery, you will be able to track your parcel through Australia Post.

 

Insurance

All purchases sent by Courtesy of the Artist are covered by insurance until the parcel has been signed for We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

All packages are insured please contact us immediately if a package has been lost or damaged in transit so we can organize a claim and discuss refund or replacement options.

 

RETURNS AND EXCHANGES

Please choose carefully as we do not offer any refunds of purchases made.

The only time refunds will be considered is if the piece is faulty

If you are not entirely delighted with the products that you have chosen you may return them to us within 14 days of invoice. We will be more than happy to offer you an exchange or a credit note, provided that the products are returned complete and unused, with the original packaging and accompanied by the original sales receipt.

To return or exchange your piece, please email or phone to advise us. We will email you back with all the relevant information. Customers will be required to pay for return postage.

Alternatively, you can bring your piece in person to the Courtesy of the Artist store which is located at Shop 122 - 124, Level 2, The Strand Arcade, 412 – 414 George Street, Sydney 2000.

 

CUSTOMISING

If there is something on our website that you are interested in we offer customizing services. We also are happy to sit down with you to design a piece which can be made for a special occasion.